What time should I check my pet in?

If possible, earlier in the day is best as this allows staff more time to spend with your pet settling them in. All pets must arrive at least thirty minutes prior to closing time.

To minimise disruptions to other pets staying with us, clients are not able to accompany their pet to their suite. Inspections are always welcomed prior to your pet’s arrival date if you would like to see where your pet will be staying.

We provide hammock beds and soft bedding, which we wash when needed. We always wash bedding when a dog goes home, to ensure we have fresh, clean bedding for the new arrival. We have a variety of toys, therefore no need to bring any toys along however if your dog is in single accommodation or you have two dogs from the same family, you are welcome to bring your own toys along.

All cats boarding must have an F3 vaccination that is current throughout the duration of their stay. Your cat should receive this vaccination a minimum of 7-10 days prior to boarding.

All dogs boarding must have a C5 vaccination that is current throughout the duration of their stay. Your dog should receive this vaccination a minimum of 7-10 days prior to boarding.

We never mix cats unless there are two (or more) from one family.

The size of our cat suites varies between 4m x 3.5m, 4m x 2m and 4m x 1.8m. The larger suites are usually allocated to families of two or more cats, however if you have one cat, you are welcome to request one of these and we will do our best to accommodate your request.

We will endeavour to contact you, your emergency contact or your vet and act accordingly in your pet’s best interest. All pets are health checked daily and we have an on-call vet as well as an emergency 24-hour vet clinic close by, should the need arise.

All rooms are 4m x 4m and have attached play-yards that are 14m long, varying between 5-9m wide.

Please let us know as soon as possible if you would like to collect your pet earlier or later than their original departure date. We bath all dogs the day before departure therefore we need to plan this accordingly. In off-peak periods, you will only be charged for days used, however in peak periods, you will be charged for days booked if you need to reduce your pets stay. At any stage throughout the year, we are certainly able to extend your pets stay assuming we have the availability.

You are very welcome to call or email us as often as you like for an update on your pet while you are away. Rest assured, if we have any questions or concerns, we will contact you immediately.

Our staff are trained to administer complex medication regimes. Please send along your pet’s medication in its original veterinary packaging and ensure there is enough to last for their whole stay if required. Please note, there is a charge for administering medication and we are unable to look after diabetic or insulin-dependent pets.

As we have a large variety of options to feed your pet, there is no need to send food along. We always try to feed your pet something similar to what you feed your them at home, to avoid any tummy upsets.

If however, your pet has a sensitive stomach or is a fussy eater, you are welcome to bring their own food along. We kindly request that dog owners send extra food along as we find with increased activity levels, dogs tend to lose weight if they are fed the same amount of food as what they are fed at home. We have a large freezer, therefore if you need some food to be frozen then defrosted, we can easily accommodate. Packaging frozen food into daily portions is very helpful for us and if you also have time to write your pets name of the packaging, it is greatly appreciated!

The only other time we encourage clients to send food along is if their puppy or kitten is less than six months of age. We find one less change to their routine helps us avoid an upset tummy.